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Refund & Cancellation

At Hi Storm, customer satisfaction is important to us.

Last Updated: February 2025

We want you to love every sip of Hi Storm tea. If something isn't right, we're here to help. Please read our refund and cancellation policy carefully.

1.

Order Cancellation

Orders can be cancelled before dispatch only.

Once the order is shipped, cancellation is not possible.

Need to cancel your order?

Contact us immediately if you need to cancel your order before dispatch.

Contact Support
2.

Refund Policy

Refunds are applicable only in the following cases:

Wrong product delivered

If you received a different product than what you ordered

Damaged product received

If your product arrived damaged during shipping

Manufacturing defect

If there's a quality issue with the product itself

3.

How to Request a Refund

To request a refund, customers must:

01

Contact us within 48 hours of delivery

Reach out to us within 2 days of receiving your order

02

Share clear images or videos

Provide clear evidence of the product and packaging showing the issue

Ways to contact us:

support@historm.com +91 98765 43210 Contact Form
4.

Non-Refundable Items

Opened or used products
Products returned without original packaging
Orders placed under special offers or discounts

Please ensure your product is unopened and in original packaging before requesting a return.

5.

Refund Processing

Approved refunds will be processed within 7–10 working days

Once your refund is approved, please allow 7-10 business days for processing

Refunds will be credited to the original payment method

The amount will be returned to the same payment method used at checkout

Refund Timeline

Day 1-2 Refund request received & reviewed
Day 3-4 Refund approved & processed
Day 5-10 Amount credited to your account

Quick Summary

Cancellation Window Before dispatch only
Refund Request Window Within 48 hours of delivery
Refund Processing Time 7-10 working days
Refund Method Original payment method

Frequently Asked Questions

What if my product arrives damaged?

Contact us within 48 hours with photos for a full refund.

Can I return opened products?

No, opened or used products are non-refundable.

How long do refunds take?

7-10 working days after approval.

Need Help?

If you have any questions about our refund policy, please don't hesitate to contact us.

Contact Us View Terms

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